Don't Dump it, Swap it Shop Terms & Conditions

At the “Don’t Dump It, Swap It Shop” we are committed to providing our subscribers with access to quality clothing, therefore, please only submit items you would be happy to receive.

The items must be of fair value to the item you wish to Swap.
For example, New DM Boot are valued at £120, we believe the fair value to be £60.

We may accept items with small defects. Please list these when submitting.

We do not accept the following items for hygiene reasons:

- Underwear

- Swimwear

- Socks or Hosiery

- Footwear that has been worn down, NEW or LIKE NEW are accepted.

- Jewellery for piercings

We reserve the right to reject any items submitted, if we feel it is not in line with our policy.

We do not currently offer refunds.

However, if you are unhappy with the item received, you are free to resubmit it to the Don’t Dump It, Swap It Shop.

We are unable to reimburse if you decide to cancel your subscription, but you can cancel at any time.

Delivery Policy

A standard shipping rate of £6.00 applies to all clothing items.

Don’t Dump It, Swap It Shop uses a third party to ship all items, so you should expect to receive your item(s) in 5-7 working days.

Sorry, we do not currently ship internationally.

Returns & Exchange Policy

1. Item Quality and Condition Standards

1.1 Participants must only submit clothing that is clean, wearable, and in a condition reasonably suitable for reuse.

1.2 Items must be free from major defects, including but not limited to:

• large tears

• significant staining

• broken zips

• structural damage

• strong odours

1.3 Minor defects may be accepted only where fully disclosed at the point of submission. The Organisation reserves the right to determine what constitutes a “minor” or “major” defect.

1.4 The Organisation retains full discretion to reject any item that, in its reasonable opinion, does not meet the required standards or is inconsistent with the Organisation’s policies or mission.

2. Honesty and Transparency

2.1 Participants must provide accurate and complete information regarding the condition of all items submitted.

2.2 Failure to disclose known defects, alterations, or material issues may result in the rejection of items or suspension of participation rights.

2.3 Participants must not use the Organisation’s services to dispose of unwearable, damaged, or waste clothing.

3. Respectful Conduct

3.1 Participants must treat all staff, volunteers, and other participants with courtesy, respect, and consideration.

3.2 Harassment, discrimination, abusive behaviour, or conduct that creates an unsafe or hostile environment will not be tolerated.

3.3 The Organisation reserves the right to remove any Participant whose behaviour breaches this Code.

4. Compliance With Swap Procedures

4.1 Participants must follow all submission, approval, and exchange procedures as communicated by the Organisation.

4.2 Items may not be listed, displayed, or exchanged without prior approval from the Organisation.

4.3 Decisions made by the Organisation regarding item acceptance, rejection, or removal are final.

5. Health, Safety, and Hygiene

5.1 All items submitted must be freshly laundered and free from contaminants.

5.2 Participants must not submit items that may pose health or safety risks, including but not limited to:

• mould‑affected garments

• items contaminated with bodily fluids

• items containing hazardous materials

5.3 The Organisation may remove any item deemed unsafe or unhygienic.

6. Environmental Responsibility

6.1 Participants acknowledge that the Organisation operates with the aim of reducing textile waste and promoting circular fashion.

6.2 Participants agree to act in a manner consistent with this mission, including refraining from using the service as a means of disposing of unsuitable or non‑reusable items.

7. Resubmission of Items

7.1 If a Participant is dissatisfied with an item received through the swap, they may resubmit the item to the Organisation, provided it is returned in the same condition in which it was received.

7.2 Resubmission is subject to the same quality and disclosure requirements outlined in this Code.

8. Breach of the Code

8.1 The Organisation reserves the right to take appropriate action in response to any breach of this Code, including but not limited to:

• rejection of submitted items

• temporary suspension from participation

• permanent removal from the swap programme

8.2 The Organisation’s decisions regarding breaches are final.

9. Amendments

9.1 The Organisation may amend this Code from time to time to reflect operational, legal, or safety requirements.

9.2 Updated versions will be made available through the Organisation’s website or other communication channels.

Membership Cancellation & Refund Policy (UK)

1. Introduction

This Membership Cancellation & Refund Policy sets out the terms that apply to all membership subscriptions offered by Don’t Dump It Swap It Shop (“we”, “us”, “our”). By purchasing a membership, you agree to the terms below.

2. Cancellation Rights

• Members may cancel their membership at any time, for any reason.

• Cancellation takes effect immediately upon receipt of your cancellation request.

• You will continue to have access to membership benefits until the end of your current billing period, unless stated otherwise.

3. No Refunds for Membership Fees

• We do not offer refunds (full, partial, or pro‑rated) for membership fees once a membership period has begun.

• This applies whether you choose to cancel part‑way through a monthly or annual membership term.

• By purchasing a membership, you acknowledge and agree that membership fees are non‑refundable.

4. Automatic Renewal

• If your membership renews automatically, the renewal fee will be charged at the start of each new billing period unless you cancel before the renewal date.

• You are responsible for managing your membership settings and ensuring cancellation is submitted in time to avoid unwanted renewal charges.

5. Statutory Rights

• Nothing in this policy affects your statutory rights under UK consumer law.

• If a membership is sold in a way that triggers statutory cancellation rights (for example, certain distance‑selling scenarios), those rights will apply only where legally required and only within the statutory time frame.

6. How to Cancel

Members may cancel their membership by contacting us through the official cancellation method provided on our website or by emailing our customer support team.

A cancellation request must include the member’s full name and the email address associated with the membership account.

7. Changes to This Policy

We may update or amend this policy from time to time. Any changes will be published on our website and will apply to future membership periods.

Privacy & Safety Policy

Privacy & Cookie Policy: Loveitstitchitkeepit.com, Don’t Dump It, Swap It Shop.

Last updated: [25th January 2026]

This Privacy & Cookie Policy explains how Loveitstitchitkeepit.com, Don’t Dump It, Swap Shop collect, use, store, and protect your personal data, and how we use cookies and similar technologies on our website. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using our website, submitting items, or participating in our clothing‑swap services, you agree to the practices described in this Policy.

1. Data Controller

Loveitstitchitkeepit.com, Don’t Dump It, Swap It Shop

Contact Page

Oxford, United Kingdom

We act as the Data Controller for the personal data we collect.

2. Personal Data We Collect

We only collect information necessary to operate our clothing‑swap service and maintain communication with participants.

2.1 Information You Provide Directly

• Name

• Email address

• Phone number (optional)

• Item descriptions and photos submitted for swap approval

• Communications you send to us (emails, forms, messages)

2.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Basic analytics data (e.g., pages visited, time spent on site)

We do not collect excessive or unnecessary personal data.

3. How We Use Your Personal Data

We process your data only were lawful and necessary, including to:

• Manage clothing submissions and swap participation

• Contact you regarding item approval, questions, or updates

• Operate, maintain, and improve our website and services

• Respond to enquiries or complaints

• Maintain accurate administrative records

• Ensure compliance with our Code of Conduct and policies

We do not use your data for automated decision‑making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – when you voluntarily provide information or agree to cookie use

• Contractual necessity – to provide the swap service you request

• Legitimate interests – to operate and improve our services

• Legal obligation – where required by UK law

You may withdraw consent at any time.

5. Sharing Your Data

We do not sell, rent, or trade your personal data.

We may share data only with:

• Service providers who support our operations (e.g., website hosting, email systems)

• Legal authorities if required by law

All third‑party providers must comply with UK GDPR and maintain appropriate security measures.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your data, including:

• Secure digital storage

• Restricted access for authorised personnel

• Encryption where appropriate

• Regular review of data‑handling practices

We retain personal data only as long as necessary for the purposes outlined in this Policy.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us at Loveitstitchikeepit.com.

We will respond within one month as required by law.

8. Cookies and Similar Technologies

Our website uses cookies to ensure proper functionality and to help us understand how visitors use our site.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help website’s function and improve user experience.

8.2 Types of Cookies We Use

Essential Cookies

Required for the website to function. These cannot be disabled.

Performance & Analytics Cookies

Used to understand how visitors use our site (e.g., page views, click patterns).

We may use tools such as Google Analytics or similar services.

Functionality Cookies

Used to remember your preferences, such as cookie‑consent choices.

Third‑Party Cookies

Some pages may include content from third parties (e.g., embedded forms, social media links). These services may set their own cookies.

8.3 Cookies We Do Not Use

We do not use:

• Advertising cookies

• Behavioural tracking cookies

• Cookies for targeted marketing

8.4 Managing Your Cookie Preferences

You can control or disable cookies through:

• Our cookie‑consent banner (if enabled)

• Your browser settings

Please note disabling certain cookies may affect website functionality.

9. Legal Basis for Cookie Use

Under UK GDPR and PECR:

• Consent is required for non‑essential cookies (e.g., analytics)

• Legitimate interests apply to essential cookies necessary for site operation

You may withdraw consent at any time by adjusting your cookie settings.

10. Children’s Data

Our services are not intended for individuals under 16.

We do not knowingly collect personal data from children.

11. International Data Transfers

We store data within the UK or EEA wherever possible.

If data is transferred outside these regions, we ensure appropriate safeguards, such as:

• UK adequacy regulations

• Standard Contractual Clauses (SCCs)

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any changes will be posted on our website with an updated “Last updated” date.

13. Contact Us

For questions, concerns, or data‑rights requests, please contact:

Loveitstitchitkeepit.com, Don’t Dump It, Swap Shop